Frequently Asked Questions
Do you ship to my country?
We ship worldwide, including the United States, South Africa, Southeast Asia, Brazil, and Mexico. See our Shipping Information for details.
How long does delivery take?
Processing takes 1–3 business days, and delivery typically takes 5–20 business days depending on your location.
How do I track my order?
Once your order ships, you will receive a tracking number by email.
What payment methods do you accept?
We currently accept PayPal, with more payment options coming soon.
Can I return an item?
Yes. Unused items in original packaging can be returned within 30 days. See our Return Policy.
Do you offer wholesale or OEM services?
Yes. Contact us at lmeex@ciojio.com for OEM and customization quotes.
Are the prices FOB or include shipping?
All prices on our website are FOB (Free On Board) — they cover the product cost only. International shipping is calculated separately based on destination, weight, and shipping method. Contact us for a full quote including shipping.
How is international shipping calculated?
Shipping is quoted per order using express courier, air freight, or sea freight. See our Shipping Information for details.