Return Policy

We want you to be happy with your purchase. If you are not satisfied, here is how returns work.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility

• Items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order number) is required.

How to Start a Return

1. Email us at lmeex@ciojio.com with your order number and reason.
2. Our team will confirm eligibility and provide return instructions.
3. Ship the item back; we will process your refund after inspection.

Refunds

Refunds are issued to the original payment method, typically within 5–10 business days after we receive the returned item.

Damaged or defective items are covered under our Warranty Service.